Privacy Policy

Last updated: 3 Jan 2026

 

This Privacy Policy explains how Viral Agency ("Viral Agency", "we", "us", or "our") collects, uses, stores, and discloses personal information when you visit https://www.viralagency.ae (the "Website"), submit any of our online forms, request a proposal, book a consultation, or otherwise interact with our services.

 

By using our Website or submitting any form, you confirm that you have read, understood, and agreed to this Privacy Policy and the practices described in it, including the sharing of your information with trusted third-party agencies as set out in Section 4.

 

 

1. Who We Are

Viral Agency is a digital marketing and content creation agency based in Dubai, United Arab Emirates, working with clients across the UAE and internationally. Our services include SEO, local SEO, social media marketing, paid advertising (Meta, Google, TikTok, YouTube), content creation, video production, branding and rebranding, web design and development, influencer marketing, UGC, and event marketing.

 

For any questions about this Privacy Policy or your personal information, you can reach us via our contact page: https://www.viralagency.ae/contact.

 

 

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

 

• Submit a contact, proposal, lead, or enquiry form on our Website

• Subscribe to our newsletter or marketing communications

• Book a strategy call, consultation, or sprint

• Apply for a role through our Careers page

• Engage with us as a client, vendor, or business partner

• Communicate with us via email, WhatsApp, phone, or social media

 

This information may include:

 

• Identity information: your name, job title, and company name

• Contact information: email address, phone number, and physical address

• Business information: your industry, marketing budget, business goals, website URL, and the brief or scope you share with us

• Content of communications: the messages, briefs, attachments, and files you send us

• Application data: CVs, portfolios, and supporting materials submitted via our Careers page

 

We also automatically collect certain technical information when you visit the Website, including IP address, browser type, device information, referring URL, pages viewed, and behavioural data through cookies and similar technologies (see Section 7).

 

 

3. How We Use Your Information

We use the information we collect to:

 

• Respond to your enquiries and provide the services you have requested

• Prepare proposals, quotes, contracts, and project documentation

• Deliver, manage, optimise, and improve our services and campaigns

• Communicate with you about your account, project, or campaign

• Send you marketing communications where you have consented to receive them

• Analyse and improve the performance of our Website and services

• Recruit and assess job applicants

• Prevent fraud, secure our systems, and comply with legal obligations

 

 

4. Sharing Your Information with Trusted Third-Party Agencies

We do not sell your personal information. However, by submitting any form on our Website or otherwise providing your information to us, you expressly consent to us sharing your information with trusted third-party agencies, partners, freelancers, contractors, and sub-processors in the circumstances set out below.

a) Capacity overflow and specialist support

Where the volume of work, project requirements, specialist expertise, language requirements, geographic considerations, or timing exceed our internal capacity, we may pass your information to one or more vetted third-party agencies, partners, or specialists so that your enquiry or project can be serviced without delay or compromise to quality. By signing up to any of our forms, you give us your permission and authority to do so on your behalf.

 

We only share information with third parties we believe to be reputable and capable of meeting our standards, and we require them to handle your information confidentially and only for the purposes for which it was shared.

b) Service delivery and operations

We use third-party tools and processors to operate our business, including:

 

• Website hosting and infrastructure (e.g., Wix)

• Email, CRM, and customer support platforms

• Analytics and attribution tools (e.g., Google Analytics, Meta Pixel, TikTok Pixel)

• Advertising and media-buying platforms

• Payment processors and accounting software

• Project management, file storage, and collaboration tools

c) Professional advisers

We may share information with our accountants, lawyers, auditors, insurers, and other professional advisers where necessary.

d) Legal and regulatory obligations

We may disclose your information where required by law, regulation, court order, or a competent authority, or to enforce our rights, protect our property, prevent fraud, or protect the rights and safety of others.

e) Business transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your information may be transferred to the relevant party as part of that transaction.

 

 

5. Lawful Basis for Processing

We process your personal information on one or more of the following lawful bases:

 

• Your consent, which you can withdraw at any time

• Performance of a contract with you, or to take steps at your request before entering into a contract

• Our legitimate business interests, such as marketing our services, securing our systems, and growing our business — provided these interests are not overridden by your rights

• Compliance with a legal obligation

 

 

6. International Data Transfers

Viral Agency operates from the United Arab Emirates and works with clients, partners, and sub-processors globally. Your information may be transferred to, stored, or processed in countries outside the UAE, including jurisdictions that may not have the same data protection laws. Where required, we put appropriate safeguards in place for such transfers in line with the UAE Personal Data Protection Law and other applicable laws.

 

 

7. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies, including those placed by third parties such as Google Analytics, Meta Pixel, TikTok Pixel, and other advertising and analytics partners. These help us understand how visitors use our Website, measure ad performance, and deliver more relevant marketing.

 

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of the Website.

 

 

8. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including to provide our services, maintain business records, comply with legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymise it.

 

 

9. Your Rights

Subject to applicable law — including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and, where relevant, the EU General Data Protection Regulation (GDPR) — you have the right to:

 

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information

• Object to or restrict our processing of your information

• Withdraw consent where we rely on consent for processing (including consent to share your information with third-party agencies under Section 4)

• Request a copy of your information in a portable format

• Lodge a complaint with the relevant data protection authority

 

To exercise any of these rights, please contact us via https://www.viralagency.ae/contact. We will respond within the timeframes required by applicable law.

 

 

10. Data Security

We use commercially reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

 

11. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 18. If you believe we have inadvertently collected such information, please contact us so we can delete it.

 

 

12. Third-Party Links

Our Website may contain links to third-party websites, platforms, and services. We are not responsible for the privacy practices of those third parties and recommend reviewing their privacy policies before sharing any information with them.

 

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this Policy periodically.

 

 

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you can reach us through our contact page: https://www.viralagency.ae/contact.

 

By using our Website or submitting any of our forms, you acknowledge that you have read and understood this Privacy Policy and agree to its terms, including our right to share your information with trusted third-party agencies as described in Section 4.